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WellConnect Opens Thursday

Columbus Regional Health is opening up their new presence in downtown Columbus called "WellConnect."

Jim Bickel, the CEO of Columbus Regional Health, says the hospital held a series of events there recently to inform residents about their new presence in that area. He says the new location is at the corner of Third and Washington streets and opens Thursday.

Bickel says American health care is facing major changes. Instead of fretting about changes, he says CRH officials tried to focus on ways to embrace them to better serve their customers. Bickel adds that WellConnect is one way of making health care more customer-focused. "We're really excited to bring this to downtown Columbus," he said.

One of the ways to be more focused on customers, says Bickel, is the implementation of a new concept and position called a "Connection Specialist." He says this new position will have employees making connections, via phone or email, with other aspects of the health system to insure patients get the resources they need. Bickel stresses that customers won't have to do the leg work or research to determine their best health care options. He adds that the mission of these new Connection Specialists is to make things as "easy as possible" for patients.

WellConnect is open Monday through Friday from 7 a.m. to 7 p.m. For more information, visit www.crh.org/wellconnect.

Last Updated: Thursday, December 12, 2013 6:52:35 AM

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